Before any action is taken by the AOA, the complaint must be received by the Registrar in writing either as a written letter, fax, or e-mail ( Health Professions Act , s. 59). The AOA is unable to act on verbal complaints.

The written complaint is to include:

• Complainant's full name, mailing address, and telephone contact information

• Complainant's signature and date of written complaint

• Name of the Optician that the complaint is filed against

• Optician's business name, business address and phone number

• Clear and concise details/summary of what happened, such as the date and time of the incident, the order of events, and the names of any witnesses

• Any supporting documentation, as such copies of receipts and products in question

• The name(s) of all Complainants must be disclosed unless there is strong evidence that their personal safety would be at risk. However, the AOA is not able to act on any anonymous complaints because the Optician must know who the Complainant is so that s/he can fully respond to the complaint.
  Please send all complaints to:

Attention: Complaints Director
Alberta Opticians Association
201, 2528 Ellwood Dr SW
Edmonton, AB T6X 0A9

Please also see Complaints: Complaints Process for details on the complaints process.